- We allow returns and/or exchanges if item is not damaged.
- We also allow exchanges for size changes.
- You are allowed 15 days upon receiving the item of your order to return your purchase from Mossimo.
- Please be reminded that only the returns with enclosed sales invoice will be processed and evaluated.
Online Store Accepted Reasons for Return:
- Wrong Item Shipped
- Change of Size
- Manufacturing Mistake/Defective Items
- Change of Item
The cost of return shipping is at the customer’s expense. Mossimo will only be responsible for shipping in cases of our mistake i.e. wrong item/size shipped, item has a defect, etc. Please make sure to have proof or video upon opening when reporting a defective order.
Change of Item requests must be approved by us before processing
If your order received FREE SHIPPING and you have returned item/s reducing your order amount to under our free shipping threshold, you will have the shipping cost deducted from the value of your return.
We strongly recommend returning items through a traceable mailing system, as any returned items that are not received by Mossimo can not be issued a return/exchange.
Be sure to allow sufficient time for your returns to arrive to us within our returns period.
All products must be returned;
- Unworn and unwashed
- All tags attached
- All Sales Invoice and Receipts included
- Damage and stain-free
- Scent-free (perfume, deodorant, washing materials)
You can ship back the items to our head office, Promark Industries #76 Valencia St. Brgy Valencia Quezon City, 1112
(Monday-Friday 9:00AM to 6:00PM).
Once received by us, please allow 5-7 working days for your exchange to be approved and processed.
You will receive a notification of your return via email address on your order (please ensure your email address is valid and up to date on your order form. Or you may email us at firstname.lastname@example.org if you wish to update your details).
Mossimo makes an active effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be given the option for an exchange or removal of the item.
Please contact us at email@example.com within 48 hours (2 days) of receiving your order preferably with supporting pictures so we can determine the next course of action.
If item/s are clearly deemed faulty with the supplied pictures and information, you will be contacted with further instructions on how to return your item with no cost to you.
The deemed faulty item/s will be repaired to original condition otherwise you will receive replacement item/s.
In the case that the item/s can not be repaired or replaced you will be contacted by us.
Unfortunately, we don’t accept returns on sale, sample, seconds/outlet items. Please select your items carefully to avoid potential issues.
You may email firstname.lastname@example.org for more details. Our team will respond within 24 hours.