Frequently Asked Questions
During the order checkout, you will be asked which payment option you want to use. Right now, you can use Paypal for credit card payments. You can also pay through BDO or GCash
Acct Name: Promark Industries Inc.
Acct Number: 002558012347
Address: Blumentrit - San Juan Branch
A confirmation email will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and delivery address, including the payment method used and how you will be receiving order updates.
Receipt of this email means that your order will soon be picked, packed, and shipped! You'll get another email/sms once your package has been handed over to our shipping partner containing your order tracking information.
Before we process your order/s, we'll need a screenshot of your proof of payment with your full name. Our payment confirmation can be found here. Once we confirm your payment we will start processing your order.
We'll reserve your items for 3 business days from placement of order. Non-payment of orders may limit you from placing an order in the future.
Once your order gets shipped, an email/sms notification is sent to let you know who from our shipping partners will deliver your package along with your order tracking number.
If you would like to track your items during shipping, you can do so by following up with our carrier partner. Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at email@example.com.
While we allow returns and exchanges there a few terms and conditions that will apply. Here's our complete Return Policy for all terms and conditions.
We have a size guide on each product page. You can find it on our size tab beside the product photo (Desktop) or below the photo (Mobile). All of our measurements are in cm.