1. What are your payment options?

During the order checkout, you will be asked which payment option you want to use. Right now, you can use Paypal for credit card payments. You can also pay through BDO.

BDO

Acct Name: Promark Industries Inc.

Acct Number: 002558012347

Address: Blumentrit - San Juan Branch

 

2. How will I know if my order has been confirmed?

A confirmation email will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and delivery address, including the payment method used and how you will be receiving order updates. 

Receipt of this email means that your order will soon be picked, packed, and shipped! You'll get another email/sms once your package has been handed over to our shipping partner containing your order tracking information. 

3. I paid through bank transfer/deposit, how do I confirm my payment?

Before we process your order/s, we'll need screenshot of your proof of payment with your full name. Our payment confirmation can be found here. Once we confirm your payment we will start processing your order.

We'll reserve your items for 2 business days from placement of order. Non-payment of orders may limit you from placing an order in the future.

4. How can I track my order?

Once your order gets shipped, an email/sms notification is sent to let you know who from our shipping partners will deliver your package along with your order tracking number.

If you would like to track your items during shipping, you can do so by following up with your chosen carrier. Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at mossimoph@gmail.com

5. What's your Return Policy?

While we allow returns and exchanges there a few terms and conditions that will apply. Here's our complete Return Policy for all terms and conditions.

6. Customer Care

Didn't find a specific question? Feel free to talk to us here. You can also send us an email at mossimoph@gmail.com or send us a DM on Instagram @wearmossimo