Frequently Asked Questions

What are your payment options?

During the order checkout, you will be asked which payment option you want to use. Right now, you may choose between Paypal, Paymongo for Gcash and card payments, and cash on delivery.

How will I know if my order has been confirmed?

A confirmation email will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and delivery address, including the payment method used and how you will be receiving order updates.

Receipt of this email means that your order will soon be picked, packed, and shipped! You'll get another email/sms once your package has been handed over to our shipping partner containing your order tracking information.

How can I track my order?

Once your order gets shipped, an email/sms notification is sent to let you know who from our shipping partners will deliver your package along with your order tracking number.

If you would like to track your items during shipping, you can do so by following up with our carrier partner. Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at mossimowear@gmail.com.

What's your Return Policy?

While we allow returns and exchanges there a few terms and conditions that will apply. Here's our complete Return Policy for all terms and conditions.

How do I know my size?

We have a size guide on our product page. You can find it in the description tab below each item.

Customer Care

Didn't find a specific question? Feel free to talk to us here

. You can also send us an email at mossimowear@gmail.com or send us a text on 0961-706-1192