All stocked items will be dispatched within 24-48 hours from the date the order was purchased. Unless there are complications with your orders
2-4 working days
3-7 working days
Same day deliveries will soon be available in Metro Manila for Lalamove, Angkas, and Grab Express
Our courier partners are Ninja Van Philippines and Gogo Express. They sometimes use last mile couriers to get your orders to you. You will be informed by text message (GOGO) or Messenger (Ninja Van) about your shipping progress.
In the event that your shipping address is out of your preferred shipping partner's delivery zone, our Customer Care Team will reach out to you via email.
If you're not around when the package gets delivered, a courier may call or send an SMS to confirm if they can leave your order with any authorized representative who is present at your shipping address. Your authorized representative will be asked to sign for the package.
Please expect delays in receiving orders during sale events, special holidays, and inclement weather. Be assured that we will continuously work with our shipping partners to get your orders to you the soonest time possible.
Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at firstname.lastname@example.org
If you would like to track your items during shipping, you can do so by putting your tracking information on these sites
Ninja Van Philippines
You can also message our courier partners on their respective social media accounts