Our company agrees with all users to not send out information against our own Terms and Conditions, subject matter or data sent to us unless required to do so by the law. We will collect any required information necessary to complete a transaction and make it as safe as possible for both parties. Such information may include, e-mail, name, telephone number, address and other anonymous information. At no times will this information be sent to outside parties unless required by law.
Information or personal sensitive date sent through live chat, IMS, phone calls, e-mails, text messages or any other type may be recorded and collected by MOSSIMO. We strongly recommend reading this policy statements so you understand what information we will collect, use or share if it is necessary. We are not responsible for outside websites or outside information that interacts or links to our company.
Information not noticeable by users may include IP address, browser type, domain names, access time and referrals to our website are collected information. The information is used to make a better, quality site and show the total statistics for our website.
Our company uses most of the information provided to operate deliveries within orders requested by users. We also uses personal or sensitive information to inform you of other products available and promotions/advertisements.
We don't sell, rent or lease its clients or customer information/lists to any outside or third parties. We may however offer information to external business partners that may be of interest to you. Information such as e-mail, name, address, telephone number etc. will never be given to any other parties. We may share date with trusted partners to help perform a better quality site. All outside third parties are prohibited from using personal information except to provide these services to the company, and they are required to not send any of the information provided to outside parties.
We will disclose personal sensitive information without notice, only if required by law or in other important matters that are issued by the high officials at MOSSIMO. As an established business we are required to use your information for such matters listed above. If the user decides they do not want their personal sensitive information to be stored, they must email shop@Mossimosupplyco.ph for deletion. All other information will be stored and kept unless done so by law.
RETURNS AND EXCHANGES
All items sold in MOSSIMO goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.
However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email shop@Mossimosupplyco.phoutlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry. (Based on stock availability).
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.
Returns do not include shipping postage. If you refuse the order, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.
Items may also be returned within seven days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer. Furthermore, a restocking fee of 20% of the item's value will be charged to the buyer.
Items may be exchanged within seven days with other items for sale in MOSSIMO. The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
All merchandise must be returned in the condition they were received and in original packaging.